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Using the Knowledge Base

Complexity Level: Basic

Overview

The Knowledge Base has detailed information about specific Springboard features. It's organized by topic and includes step-by-step guides, tips, and best practices.

When to Use This Feature

Use the Knowledge Base when:

  • You need help learning a new, or new to you, feature in the Springboard.
  • You want to learn advanced tips and tricks, or best practices.
  • You're trying to solve a specific problem.

Step-by-Step Instructions

1. Access the Knowledge Base

Click on the Help or Lifesaver icon in the top right corner of any Springboard page, then click FAQs in the dropdown menu.

Knowledge Base menu option

You can either:

  • Browse through the categories shown on the main Knowledge Base menu.
  • Use the search box at the top to look for specific topics.
  • Browse the related articles that are listed in the top right corner of each article.
  • Use the links at the bottom of articles to find more articles related to your topic.

Knowledge Base categories

3. Save helpful articles

If you find yourself using the same articles over and over again, try bookmarking them in your browser for easy access!

Save article button

Tips & Helpful Guidance

  • Use specific search terms for better results.
  • Use the related articles and links to continue your learning journey.
  • Use your browser's bookmark feature to save articles that you use often.
  • If you're having trouble finding an answer using the articles, reach out to Firespring Support at support@firespring.com or 877.447.8936.