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How to Use Website Settings

Complexity Level: Basic to Advanced

Overview

This page helps you set up important website rules in Springboard.

These settings control how your website behaves for visitors. They also help with privacy, search visibility, and basic website identity.

!!! info "Words used on this page" - Dashboard: The main screen where you manage your website. - Menu: The list of choices you click to move around Springboard. - Domain: Your website address (for example, yourorganization.org). - Primary Admin: A person with permission to change important settings.

In most organizations, regular users can view some settings, but admins manage the advanced ones. Your Website Settings might vary depending on your login permissions and your organization's level of service.

Using This Section

Use this section if you need to:

  • Review your main website settings in one place.
  • Add or update a Website Notice to display important information.
  • Update your Locations and Hours information, including default contact information.
  • Customize Email Notification Styles for your website.
  • Access your Site Search 360 dashboard.
  • Update Event Registration labels.

Accessing Website Settings

Use this task when you want to understand what is already set up.

  1. In the left menu, click My Website, then click Website Settings.

Screenshot: Website Settings in the left menu

  1. On the settings page, you'll see the different options available to you. This will vary depending on what level of service your website is on, and what login permissions you've been assigned.

  2. Review the options that are available to you, and click the title of a setting if you need to view current settings or make any updates.

Updating Email Notification Styles

Use this task when you need to view or update the style of notifications being sent from completed tasks, such as form submissions, on your website.

  1. In Website Settings, click Email Notification Styles.

Screenshot: Domain settings area with verification status

  1. Update your Logo by clicking Select Image in the top left corner. Locate the logo file you would like to use in your image library, then click Select This Image. If you would like to upload a new logo file, click Upload Images, then locate the image on your computer. The recommended size for the logo space is 250px wide.

  2. Select colors for your Text, Headlines, Links and Background. You can enter the HEX codes for your colors, or click the color square on each option to open a color picker. The preview on the right will update automatically as you enter your colors.

!!! Note: Branding & Accessibility
Use your brand colors to keep your notifications consistent with the look of your website. Also, keep in mind when choosing your colors that black body text is the most accessible choice for all website visitors.

  1. Once you're happy with the preview, click Save & Finish in the top right corner.

Managing Website Notices

Use this task when you need to show visitors an important sitewide message.

  1. In Website Settings, click Website Notice.

Screenshot: Website Notice settings with active toggle and message box

  1. Toggle to Yes next to Is this notice visible to activate your website notice.

  2. Enter your Notice text. Use the text editor to bold, italicize or link your text. Remember to keep your notice clear and succinct.

  3. If you need to share more than a couple of sentences, link to another page on your website. Highlight the text you want to link, then click the chain link icon in the text editor menu. Copy and paste the URL of the page you want to redirect your visitors to in the URL area, then click the green checkmark to save the link.

  4. Update the Text Color if desired. Remember to keep accessibility in mind when choosing colors.

  5. Update the Background Color if desired.

  6. Click Save & Finish.

  7. Click the URL in the top left corner under Currently Managing to view the notice on your live website and confirm:

  8. The chosen colors are readable. Update the colors if necessary.

  9. Test any links to confirm they are working as expected.

Managing Location and Hours Settings

Use this task when you need to manage the display of your address(es) and hours of operation.

  1. In Website Settings, click Locations.

Screenshot: Security and privacy settings panel

  1. Click the Title of a location to open the settings for that location.

  2. Update the Title, Address, Phone and Fax, and Email as needed.

!!! Note: Default Email Address
By default, the email added to your Primary Address will be used by forms across your site, for notifications sent at submission to your team, and as the "from" address on response emails sent by your form submissions to website visitors.

  1. Update your Contact link if necessary. This link displays with your location information on your website, providing another option for site users to contact you. We recommend linking to a contact page on your website.

  2. Update your Hours and information as needed. You can list out your daily hours, or include any necessary information about this location that website visitors might need to know.

  3. Update your Facebook, Twitter, and LinkedIn links if desired. By default, the title will match each social media option, update if necessary. Paste your organization's personalized URL for each option in the URL box. These links will display with your location information on your website.

  4. Click Save & Finish.

  5. If you need to add a secondary location, click the green Add Location button. Enter the required information, then click Save & Finish.

  6. To select a different Primary location, use the double lines next to the address to move your new address to the top of the list. The Primary icon will display next to the first address in the list.

Managing Event Registration Labels

Use this task when you need to update the Event Registration labels and default messages that display throughout the registration steps.

  1. In Website Settings, click Event Registration.

Screenshot: Notification preferences with toggle options

  1. Update the labels and text for the "Tickets" Step as desired.

  2. Update the labels and text for the "Ticketholder Info" Step as desired. This step will only appear if the user selects tickets that have ticket fields associated with them.

  3. Update the labels and text for the "Review & Register" Step as desired.

  4. Update the labels and text for the "Confirmation" Step as desired.

  5. Update the labels for the Shared Items as desired. These labels can appear on multiple steps.

  6. Click Save & Finish.

Accessing your Site Search Account

Use this task when you need to access your Site Search dashboard, or view which level of service you are on. Tier 1 is included with your Springboard website. View the different level options, and reach out to Firespring Support if you are interested in upgrading to a different level.

  1. In Website Settings, click Site Search.

  2. Your level of service will be highlighted green, and will be marked with a Your Tier icon. Above the Tier options you'll see your Search Stats, including pages indexed and queries for the current month.

  3. Click the green View Your Site Search 360 Dashboard at the top of the page to open your Site Search Dashboard in a new browser tab.

  4. In your dashboard you'll be able to see the number of:

  5. Indexed Documents: The total number of web pages and documents that are already stored and organized in your dashboard.
  6. Search Queries: Integrate and configure the search plugin to enhance your site's search functionality. If you've done this once, you will only need to update it if you would like to make changes.
  7. Data Sources: A list of data sources and their status as enabled or disabled, including crawl errors and the data of your last crawl.
  8. Data Structuring: Configure Data Structuring to organize your data for accurate and relevant search results.

  9. Search Settings: Adjust filters and sorting options to help users find what they need. To access the Search Settings that are included with your Site Search 360, click Site Search in the left hand menu.

    !!! Note: Filters
    Filters are not included with Tier 1 Site Search 360, which is included with your Springboard website. To upgrade your account, reach out to Firespring Support.

  10. Result Manager: A quick glance of the number of result mappings, custom results and autocomplete queries.

  11. Search Plugin: View the status of the search plugin on your website as either enabled or disabled.

  12. On the left hand side of the screen, click Index to view your indexed entries.This will show you what pages and documents are already stored and organized on your site.

  13. Click Results Manager to fully customize your search results to fit your organization's needs.

  14. In the top left corner of the dashboard, you can Search the docs. Enter a search term for something you'd like to learn more about, then click the magnifying glass icon to access the Site Search 360 docs, or FAQ section.

Tips & Helpful Guidance

  • If you do not have access to a setting listed above, check with your website's Primary Administrator to re-evaluate your login permissions, or have them make changes on your behalf.
  • Preview your site by clicking the URL in the top left corner under Currently Managing to visual updates in real time.
  • Keep your wording short in the Website Notice, so your website visitors can quickly read the notice. If you need to give them more information, try linking to another page on your website.
  • Keep accessibility in mind when updating colors on things like the Website Notice and Email Notification settings. Make sure your information is easy for website visitors to read. If you're not sure what colors to use, start with black text on a white background. Reach out to Firespring Support for assistance with choosing accessible colors.

Troubleshooting

Problem: The Website Notice does not appear on the website

Solution:

  • Confirm the notice is visible. Update this setting if necessary and click Save & Finish.
  • Open the website in a private, or incognito browser window.
  • Clear your browser cookies and refresh.

Screenshot: Cookie notice not showing after save

Problem: I need to update the default email address sitewide.

Solution:

  • Navigate to Website Settings, then Locations.
  • Click the primary address title to open the settings.
  • Update the Email Address for the Primary Location.
  • Click Save & Finish.
  • Confirm that the email you updated is in the Primary Location, which will be listed first and have a Primary badge.
  • If you're still not seeing the updated email address in places like Form Actions, try refreshing your browser window.

Problem: You cannot access all of the Website Settings options

Solution:

  • Check with your website's Primary Administrator to re-evaluate your login permissions.
  • Reach out to Firespring Support to see what is included with your level of service, and upgrade if necessary.

Screenshot: Missing Website Notice option in Website Settings

  • External service connections (connects to external tools setup).
  • SEO and site visibility settings.
  • Security settings and access control.
  • System performance configuration.

Complexity Level

  • Basic: Understanding and reviewing website settings.
  • Intermediate: Updating Website Notices and Email Notification Styles.
  • Advanced: Managing Site Search settings.

Summary

Website Settings help your website run the way your organization needs. Start by reviewing existing settings, then update Website Notice, Email Notification Styles and Locations as needed. If something is locked or unclear, ask a Primary Admin before making changes.